SERVICE SPACE 2027 Programme

INTERNATIONAL CONFERENCE FOR SERVICE MANAGEMENT

09. MARCH 2027. VIENNA.

GET YOUR SPACE PIONEER TICKET NOW

International

Meet international ITSM experts

8 CPD

Earn Peoplecert CPDs

32

Sessions
in 5 Streams

Networking

Grow your
ITSM network

Space Night

As always, we save the best for last

Space Pioneers trust us

You book your ticket before the programme is published. Because you trust us to put together another programme in 2027 that makes a day in Vienna worthwhile – just as we have every year since 2014. In return, you get the lowest ticket price.
 
We’ll announce  speakers and programme items over the next few weeks. But we already know which topics will shape Service Space 2027:

AI, Automatisierung
& Observability

Service Design,
Modelling & CMDB

Enterprise Architecture
Management

Enterprise Service
Management & OTSM 

Governance, Compliance
& Risk

ITIL, IT4IT
& DevOps 

For a better Service Experience

3 Perspectives. 1 Goal.

(IT) Service Management

Service Management is the foundation of Service Space. From ITIL and Service Design to governance, automation and new operating models, the focus is on how services are organised, managed and developed today – and how this actually works in practice.

Service Experience

Whether a service works is not reflected in processes and SLAs alone. Service Experience focuses on how services are actually experienced – by employees, customers and the teams that deliver them. This includes Digital Employee Experience (DEX), Experience Management and new approaches to measuring service quality.

Service Experience

Enterprise Architecture Management

Services do not exist in isolation. Applications, technologies, processes, data and organisational structures need to work together. That is why Service Space also looks at Enterprise Architecture Management and at how architecture and Service Management can support better decision-making together.

Enterprise Architecture Management

 Is this your first time at Service Space? 

 “Service Space is the industry’s class reunion.” 

 
Since 2014. And every year, new faces join us.
 
Stay curious – as a Space Pioneer, you’ll get your ticket at the lowest price.
 
Many formats. One day.

Listen. Think along. Join the conversation.

Keynotes

for developments, connections and perspectives that go beyond day-to-day work
Keynotes

Sessions

for what actually works in projects and organisations – and what doesn’t
Sessions

Workshops

for testing ideas, applying and developing them together
Workshops

Roundtable discussions

 for open questions, different viewpoints and exchanging ideas with others 
Roundtable discussions

Want to see more of the programme first?

 
Wait for the Space Explorer phase: by then, you’ll already find the first speakers and sessions here and have a clearer idea of what to expect. But you’ll pay more than during the Pioneer phase.
 
 
 

Questions about the Service Space 2027 programme

When will information about keynotes, sessions, workshops and roundtable discussions be available?
The Space Explorer phase is planned for mid to late October.
 
From then on, we’ll gradually publish the first speakers and their topics. Detailed programme information will follow during the Space Card phase.
 
 
What information can I expect in each ticket phase?

Space Pioneer Ticket

You book the lowest-priced ticket and trust us to put together another programme for 2027 that makes a day at Service Space worthwhile.
 
Space Explorer Ticket
 
From this phase onwards, you’ll learn more as the programme takes shape: Who will be on stage? Which topics will be covered? Which partners will be there?
 
Space Card Ticket
 
 By this stage, the full programme schedule is in place, with all keynotes, sessions, workshops and moderated roundtable discussions. This lets you plan your day at Service Space in detail. 

 

What language are the programme sessions in?

Keynotes, sessions, workshops and roundtable discussions are held in either German or English. Once the programme is published, you’ll find the language listed for each programme item.

Contact:

Service Space- an event by ITSM Partner - a brand of ACP IT Solutions GmbH.

1200 Vienna, Engerthstraße 90
T: +43 6991 888 9922
M: office (at) itsmpartner.at

About Service Space

Service Space – the independent conference for Service Management, Enterprise Architecture and Service Experience in Vienna.

Since 2014, we have been bringing international experts, practitioners and the ITSM community together in Vienna to share knowledge, learn something new and exchange experiences.

 

 

 

LEGAL NOTICE · PRIVACY POLICY ·TERMS AND CONDITIONS

Copyright © 2026, ACP-Gruppe | ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.