SERVICE SPACE 2027
GET YOURSELF CONNECTED
FROM ARCHITECTURE TO SERVICE EXPERIENCE
INTERNATIONAL CONFERENCE FOR SERVICE MANAGEMENT
09. March 2027. VIENNA.
International
Meet international
experts
8 CPD
Earn Peoplecert CPDs
32
Programme items
in 5 streams
Networking
Expand your
network
Space Night
As always, the best
is saved for last!
Why take part?
AI, Automation &
Observability
Service Design &
Modelling & CMDB
Enterprise Architecture Management
Enterprise Service Management & OTSM
Governance, Compliance & Risk
ITIL, IT4IT & DevOps
3 perspectives. 1 goal.
(IT) Service Management
Service Management is the foundation of Service Space. From ITIL and Service Design to governance, automation and new operating models, the focus is on how services are organised, managed and developed today – and how this actually works in practice.
Service Experience
Whether a service works is not reflected in processes and SLAs alone. Service Experience focuses on how services are actually experienced – by employees, customers and the teams that deliver them. This includes Digital Employee Experience (DEX), Experience Management and new approaches to measuring service quality.
Enterprise Architecture Management
Services do not exist in isolation. Applications, technologies, processes, data and organisational structures need to work together. That is why Service Space also looks at Enterprise Architecture Management and at how architecture and Service Management can support better decision-making together.
MORE THAN JUST A CONFERENCE
That was Service Space 2026: a wealth of ITSM expertise and lively discussion – all in one place.
Service Space is for people who design, manage or develop services.
This includes professionals responsible for IT Service Management, Enterprise Architecture, Service Experience, IT Operations and IT Governance, as well as managers, Product and Service Owners, and teams currently working on specific transformation projects.
Space Night
The best conversations rarely fit into a 30-minute slot. That’s why Service Space continues into the evening – in a relaxed setting with plenty of time to talk and exchange ideas. The Space Night is included in your ticket.
Great conference in the ITSM Space for presentations and networking.→
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An inspiring mix of new tools and networking for IT services.
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Meet the ITSM community, exchange ideas and learn something new every time.
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Definitely worth recommending: excellent content, great speakers and a relaxed atmosphere.
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A look back
Service Space 2026
Together with our partners, we make Service Space possible.
Service Space Partner
share their expertise on stage, discuss current challenges with participants, and demonstrate in the exhibition area how modern solutions are applied in practice.
QUESTIONS ABOUT SERVICE SPACE
Service Space isn’t a trade show with talks on the side. The programme matters – and so do the conversations it sparks: in workshops and roundtable discussions, at partner stands and everywhere in between.