FAQ FOR PARTNERS

APRIL 8, 2025. SERVICE SPACE:

Contact person and availability

If you have any questions about Service Space, please contact Manuela Friedl: manuela.friedl@itsmpartner.at

Our team enjoys a 4-day week, so we are not in the office on Fridays.

However, from Monday to Thursday, 9 a.m. – 5 p.m., we are happy to help you by telephone on +43 699 1888 9922 or by e-mail at office@itsmpartner.at. We look forward to answering your questions!

Service Space Floorplan 2025

Location and arrival

Service Space 2025 will take place in the Spitzhof of the Schönbrunn Conference Center.

You can find pictures, overviews and further information about the location here

The entrance to the Spitzhof is on Schloßstraße.

Still under negotiation: Partners can use the parking spaces in the garden for deliveries on the afternoon of the previous day. These must be registered by us in advance – please send us an e-mail to manuela.friedl@itsmpartner.at

Parking spaces are limited, but we will do our best to get as many as possible. The confirmation will tell you exactly when you can drive in and how much time you have to unload. If you need longer to set up, you can park in the public parking lot opposite the conference center in the meantime.

You can find more information on how to get here:
https://www.schoenbrunnmeetings.com/buchung-co/anfahrt

We are still negotiating with the location.

tl;dr - All dates at a glance

Anytime: Logo and link for the website and the program booklet (see preparation)
Anytime: Information about the lecture/workshop (see preparation)
04 March 2025 Advertisement in the program bookle t (see marketing & package contents)
11 March 2025 Advertising brochure and/or gadget for the conference bag (see marketing &pack age contents) 25 March 2025 Persons present – stand support, speakers (see your stand / my lecture / other) 25March 2025 Who is doing Elevator? Marketing & package contents)
25 March 2025 Persons present – stand support, speakers (see Your stand / My presentation / Other)
25 March 2025 Who will make the elevator pitch (see On-site program)
01 April 2025 I should send my presentation slides now at the latest (see My presentation)

Preparation

Please send us your logo and a suitable link for our website after booking the Partner Package. The logo will also be used in the conference brochure and in all appropriate advertising material. Formats: jpg, png, svg, pdf

At Service Space 2025, we deal with these topics:

  1. Modeling and design of services.
    Keywords: CMS/CMDB, TBM, data modeling, data architecture, service modeling, discovery and dependency mapping
  2. From the service portfolio to the service catalog to the request catalog.
    These 3 things are not the same and they build on each other. The theory (primarily ITIL 4) reads well, but in practice there are sometimes huge problems and some fail because of the confusion of terms between Services, Products, Solutions and Systems.
    Keywords: Service Portfolio, Service Catalog, Self Service Portal, Service Accounting (contributions on closely related topics such as IT Asset Management and IDM/IAM are also welcome)
  3. GenAI, automation and monitoring in service management
    Keywords: AI, AI, machine learning, data science, automation
  4. Service management for the agile world
    Keywords: Scrum, Lean, (Scaled) Agile, DevOps
  5. Conquering the compliance mountain
    The requirements of European and national legislation are increasing and are directly and indirectly affecting more and more service providers. We are certain that data modeling for ITSM in particular can be an essential basis for meeting compliance requirements.
    Keywords: NIS2, Cybersecurity, DORA, ESG, UNSDG, Sustainability, CSR

Please select one of the following 5 topics and assign the corresponding number to your contribution. If your contribution contains several topics (e.g. if it is an ITSM project report), please indicate which of the 5 topics is the main focus.

Furthermore, out of consideration for our participants, each contribution should be marked with one of 3 experience levels:
⦁ “walk” for beginners in a topic
⦁ “run” for advanced
⦁ “fly” for experts

So that we can announce the contribution correctly, please also label it according to its type:
⦁ Lecture (by you)
⦁ Customer presentation
⦁ Workshop

ATTENTION: There is an important change to the presentations. As of 2025, all submissions will be reviewed by our program committee. So please submit your presentations/workshops as early and as complete as possible so that you receive approval in time. The committee meets every 6 weeks! Only after approval will we publish the information on the website and on LinkedIn.

For publication, we then need the title of the lecture/workshop, the experience level, a brief description and a picture of the person(s) giving the lecture. Ideally a full-body shot with a neutral background, but at least a half-body shot from the waist up.

The rooms are set up for approx. 60-70 participants (rows of seats), the necessary technology is provided.

The program committee needs the following information in order to approve the lecture:

    • Title of the lecture
    • Type of presentation
    • Abstract of the lecture
    • Name of the presenter(s)

    • E-mail address of presenting person(s)

So that we can present the approved contribution correctly on the website and in the conference brochure, we also need a picture of the person(s) giving the presentation. Ideally a full-body shot with a neutral background, but at least a half-body shot from the waist up.

Speakers do not need a ticket to participate in Service Space. Give us all the information in good time and we will prepare the appropriate name badge.

Marketing & Package Contents

For all approved presentations for which we as an ITSM partner provide information on: Speaker, picture of the speaker(s), title, topic of the presentation and short description haben, we design visualswhich we will publish on our LinkeIn page.

An example Visual:

The Ultimate Package includes an advertisement in the program booklet.
The program booklet is printed A5 landscape (148 x 210 mm), please send us a suitable file (pdf print) with 3 mm overfill.

Deadline: March 4, 2025

We also use your logo in the program booklet. Please send us a short text about your company, we will fit it into the program booklet and then send you an advance copy for approval. This applies to all packages.

If your package includes a promotional brochure and/or a gadget for the conference bag, or if you have upgraded your package, please send us information about which gadget you will be sending us as soon as possible.

Then send us everything by March 11, 2025 at the latest (receipt by us) to the following address: ITSM Partner GmbH, Engerthstraße 90, 1200 Vienna.

We will prepare about 300 conference bags. If there are significantly fewer participants registered, we will bring the leftover gadgets to the conference so that you can take them back with you. You can also leave leftover gadgets with us and we will make them available to our course participants in the course room.

We do not specify a format, but there must be a rollup and not an advertising wall. Bring your own rollup or Beach flag with.

We do not specify a format, but it must not be an advertising wall. Important: Whether beach flag or roll-up, it must be windproof. This means it must be approved for outdoor use. Bring your own rollup or beach flag with you.

We will regularly present the program items that are already fixed by then: Title, speaker, abstract and level.

In the case of points from partners, we also mention the respective partner. In December still without a link, because we don’t want to distract. From January onwards, we will also include occasional links to the website (same link as on the website).

Your stand

Ultimate Package:
Your stand area is approx. 10 square meters. Included are 2 high tables, 2 bar stools and the power connection.
Would you like other or additional furniture?
Send an e-mail to manuela.friedl@itsmpartner.at and you will receive a list of possible furniture.

Premium Package
Your stand area is approx. 6 square meters. Included are 1 high table, 2 bar stools and the power connection.

Basic Package
Your stand area is approx. 2 square meters. Included are 1 high table, 1 bar stool and the power connection.

You can get additional furniture for your Ultimate or Premium stand for a fee. Please contact manuela.friedl@itsmpartner.at, you will be sent a list.

The possibility is still being negotiated with the location. If we get the go-ahead, you can set up your stand on April 7, 2025 between 2 and 5 pm. You can park your car at the location. To ensure that the porter lets you in, register in good time at manuela.friedl@itsmpartner.at.

Your stand must be dismantled by 11 p.m. at the latest. Take everything you brought back with you. We can only dispose of roll-ups etc. that are left behind and charge for them.

WLAN is provided by the location, access information is provided on site.

No, the exhibitor area is in the general break zone. Catering is available for everyone – although we ask that you give participants priority if there are long queues so that they can return to the lecture rooms in good time.

Please send us all the names and e-mail addresses of the people who will be looking after your stand by March 25, 2025 at the latest. We will prepare suitable name badges for everyone. If you are not coming yourself, please inform everyone that they have to check in at the entrance – the name badges will then be waiting for them at your stand.

Ultimate Package: max. 6 people
Premium Package: max. 4 people
Basic Package: max. 2 persons

Additional tickets for employees are only available for a surcharge.

Program on site

All elevator pitches will take place shortly after 09:00 before the first presentation on the main stage.

The duration of your pitch depends on your package:
 Ultimate Package: 60 seconds.
Premium Package: 30 seconds.

No slides! A stopwatch runs in the background and we turn off the microphone at the end of the time. So think carefully about how you draw the viewers’ attention to you. A little tip: a lot of humor has always brought a lot of success.

Send us who will deliver your elevator pitch by March 25, 2025 at the latest.

You will find out the order on the morning of the conference at the latest. Please contact our Service Desk (aka ITSM Partner Stand) or Reinhard Volz directly after your arrival at the conference.

We plan the individual program items according to topics and relevance. As soon as the program is fixed, you will receive the exact time slot from us.

Please note that any verbal statements can only ever be provisional and a possibility and that a fixed slot at a specific time cannot be guaranteed.

Please inform your presenter(s) that a fixed date will only be determined in the course of March.

We plan the individual program items according to topics and relevance. As soon as the program is fixed, you will receive the exact time slot from us.

Please note that any verbal statements can only ever be provisional and a possibility and that a fixed slot at a specific time cannot be guaranteed.

Please inform your presenter(s) that a fixed date will only be determined in the course of March.

No, that is not necessary.

Our technical partner Bernhard AV provides all technical aids. In some rooms you don’t need a microphone, in others you get either a wireless or a handheld microphone. Please contact the respective moderator in good time before your lecture/workshop.

All program items are listed in the program booklet. You will find the program booklet on your stand in the morning at the latest. We will also make the daily schedule available as a PDF.
We have moderators in each room, we will send you the exact information in good time before the event.

In addition to the on-site monitors at the location, we will set up clearly visible signposts to the individual lecture rooms.

My presentation

At Service Space 2025, we deal with these topics:

  1. Modeling and design of services.
    Keywords: CMS/CMDB, TBM, data modeling, data architecture, service modeling, discovery and dependency mapping
  2. From the service portfolio to the service catalog to the request catalog.
    These 3 things are not the same and they build on each other. The theory (primarily ITIL 4) reads well, but in practice there are sometimes huge problems and some fail because of the confusion of terms between Services, Products, Solutions and Systems.
    Keywords: Service Portfolio, Service Catalog, Self Service Portal, Service Accounting (contributions on closely related topics such as IT Asset Management and IDM/IAM are also welcome)
  3. GenAI, automation and monitoring in service management
    Keywords: AI, AI, machine learning, data science, automation
  4. Service management for the agile world
    Keywords: Scrum, Lean, (Scaled) Agile, DevOps
  5. Conquering the compliance mountain
    The requirements of European and national legislation are increasing and are directly and indirectly affecting more and more service providers. We are certain that data modeling for ITSM in particular can be an essential basis for meeting compliance requirements.
    Keywords: NIS2, Cybersecurity, DORA, ESG, UNSDG, Sustainability, CSR

Please select one of the following 5 topics and assign the corresponding number to your contribution. If your contribution contains several topics (e.g. if it is an ITSM project report), please indicate which of the 5 topics is the main focus.

Furthermore, out of consideration for our participants, each contribution should be marked with one of 3 experience levels:
⦁ “walk” for beginners in a topic
⦁ “run” for advanced
⦁ “fly” for experts

So that we can announce the contribution correctly, please also label it according to its type:
⦁ Lecture (by you)
⦁ Customer presentation
⦁ Workshop

ATTENTION: There is an important change to the presentations. As of 2025, all submissions will be reviewed by our program committee. So please submit your presentations/workshops as early and as complete as possible so that you receive approval in time. The committee meets every 6 weeks! Only after approval will we publish the information on the website and on LinkedIn.

For publication, we then need the title of the lecture/workshop, the experience level, a brief description and a picture of the person(s) giving the lecture. Ideally a full-body shot with a neutral background, but at least a half-body shot from the waist up.

The rooms are set up for approx. 60-70 participants (rows of seats), the necessary technology is provided.

NOW!
The sooner you announce your lecture/workshop, the sooner the program committee can approve it and we can display it on the website.

The program committee needs the following information in order to approve the lecture:

    • Title of the lecture
    • Type of presentation
    • Abstract of the lecture
    • Name of the presenter(s)

    • E-mail address of presenting person(s)

So that we can present the approved contribution correctly on the website and in the conference brochure, we also need a picture of the person(s) giving the presentation. Ideally a full-body shot with a neutral background, but at least a half-body shot from the waist up.

Speakers do not need a ticket to participate in Service Space. Give us all the information in good time and we will prepare the appropriate name badge.

Please send us your presentation slides (PPT 16:9) by April 1, 2025 at the latest, so that we have enough time to transfer them to the respective presentation laptop and test them.

Miscellaneous

Each package includes a certain number of tickets for employees included. If you need more tickets, you can order additional tickets. Send an e-mail to Manuela.friedl@itsmartner.at. Each additional ticket costs EUR 1.000,-.

Please send us the names of all persons present plus the respective e-mail address by March 25, 2025 at the latest.

All persons will then receive a ticket for check-in.

Name badges and a copy of the program booklet will be available at the stand.
We do not plan conference bags for partners in order to keep consumption as low as possible.

Unfortunately, we were unable to reserve a hotel contingent this year. The reason for this is that the hotel requires fixed arrival and departure dates – which is simply not feasible for us given the individual planning diversity of our partners.

We have booked rooms for our speakers at the Leonardo Hotel Vienna Schönbrunn. https://www.leonardo-hotels.de/vienna/leonardo-hotel-vienna-schonbrunn

Even if we can ‘t organize an official get-together this year, here’s my tip: The hotel bar is open in the evening and is perfect for spontaneous meetings. Sometimes the unplanned networking moments are the best!