How Enterprise SaaS is Completely Redefining IT Service Management

10:00 Uhr, Maria Theresiensaal

This talk from Cor Winkler Prins will explain how new realities, such as a lack of skilled IT professionals, digital transformation, and especially enterprise SaaS solutions, are forcing enterprise IT to reinvent itself.

In turn, this transformation of the CIO’s organization is driving a fundamental shift in the requirements for enterprise service management initiatives. Everything that service management experts see as critical today, will soon become almost irrelevant. But their experience is needed to help enterprise IT acquire new capabilities.