Are you gambling with YOUR IT?

In 2021 Paul presented the shocking results of his global ‘The Shiny New Thing that Really Helps’ (SNTTRH) survey with over 4000 responses. He identified 5 critical success factors for the successful adoption of any shiny new best practice framework.

In 2025, together with Peoplecert, Paul conducted the survey once again to a wider audience. In this session Paul will be revealing the results and testing them with the audience.  But don’t worry if your organization scores poorly. Roman will explain how ITIL 4 can help resolve these long standing barriers to success.