The Journey from ITSM to ESM, SIAM and VeriSM

How simple service management developed into a holistic approach involving all of the enterprise and its providers!

Years and years ago IT Service Management was a pretty straight forward discipline; there was one IT department providing basically all IT related service to all of the organisation. We have come a long way since then, service management is embraced outside the IT department, IT services are obtained from specialist providers, virtually all services and activities of the company now rely on IT and ‘Digital Transformation’ is a hot topic in the board room. 

This presentation shows how to make service management work in these challenging and complex times.