How to create more value while doing less work

A Keynote from Stuart Rance

People in IT work very hard, but maybe we could do an even better job if we made sure that everything we do was focussed on creating value for our customers. This session will show how you can use a combination of journey mapping and value stream mapping to help you develop a laser like focus on value creation. You can deliver more value with less effort, and you can make improvements that cost you nothing. This can result in huge gains for you, and for your customers.

Stuart Rance is an IT service management and information security management consultant, working with clients all round the world. He is one of the authors of ITIL 4, as well as an author of ITIL Practitioner, ITIL Service Transition, and Resilia: Cyber Resilience Best Practice. He regularly publishes blogs on all aspects of ITSM and information security management. He is also a trainer, teaching standard and custom courses in ITSM and information security management, and an examiner helping to create ITIL and other exams.