High-velocity IT – the Editor’s Cut

A Keynote from Mark Smalley

Mark Smalley is the Lead Editor of ITIL® 4 High-velocity IT that explores what IT service management looks like in digitally enabled organizations. He consulted with fifty industry colleagues from twenty countries to determine the desired topics, and engaged twenty of them as co-authors. In this presentation, he shares his thoughts on key topics such as ethics, unpredictability, safety culture, service-dominant logic, operating models and value streams (which is where the action happens).

After this presentation, IT practitioners should:

  • Realize that they are morally responsible for the unintended consequences of their actions
  • Use explorative approaches to ‘manage’ complex systems
  • Be more human and have more fun in IT

Mark Smalley, also known as The IT Paradigmologist, thinks, writes and speaks extensively about IT ‘paradigms’ – in other words our changing perspectives on IT. Mark is an IT Management Consultant at Smalley.IT and Trainer for GamingWorks’ The Phoenix Project (DevOps) and MarsLander (ITSM) business simulations. He is Global Ambassador at the DevOps Agile Skills Association (DASA). He has contributed to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, and VeriSM. Mark has lectured at various universities and has spoken at hundreds of events in more than twenty countries.