SERVICE SPACE 2026
Program
INTERNATIONAL CONFERENCE FOR SERVICE MANAGEMENT
APRIL 14, 2026. VIENNA.
International
Meet international
ITSM experts
8 CPD
Collect
Peoplecert CPDs
32
Sessions
in 5 streams
Networking
Expand your
ITSM network
Space Night
As always, the best is saved for last!
Why take part?
Service Space brings together people who work in service management and share their experiences. Our international speakers address topics that – as we know from many years of experience – will soon be on the agenda here too. You will find out which approaches have proven successful and which have not, and get ideas in presentations, workshops and discussion rounds that can actually be implemented in your working environment.
AI & automation
Service Design & Modeling
From portfolio to catalog
Enterprise Service Management
Mastering compliance
ITIL, DevOps
& Co
What awaits you at Service Space 2026
Karin Dietl
Kaimar Karu
Rob Akershoek
Martin Goble
Georgie Otubela
Mark Smalley
ITIL 5 is live. Now ask the people who wrote it.
Fairy Kalter
Mark Smalley & Rudolf Greger
Johannes Riener & Richard Friedl
Dmitry Isaychenko & Ferencz Istanvdi
Thomas Seiberl & Stefan Zengel
Norbert Neudhart, Bernd Tauber & Lisa Grau
Jürgen Kreuzer, Daniel Greile & Ludwig Maximilian Breuer
Andrea de Filippis
tba
tba
Armin Leinfelder
Frank Helm
Dominik Hagen & Benjamin da Silva Moreira
Niklas Rößler
Kai Schubert-Altmann
Hartmut Dämon
Christian Schüle
Roland Csombai
Holger Dörnemann
Sören Pareigis
Richard Friedl
Heinrich Brem
Reinhard Volz
Ferencz Istvandi & Dmitry Isaychenko
Registration for workshops
Registration for workshops is possible for all ticket holders approx. 10 days before the Service Space. Watch out for the emails with the links.
MORE THAN A CONFERENCE
This was Service Space 2025: concentrated ITSM knowledge and lively exchange – all in one place.
Questions about Service Space
“Service Space is the industry’s class reunion.”
(original quote from a participant)
If that’s not enough for you:
Service Space is the meeting place for all those who shape and develop service management.
Here you will receive impulses from practice and research, meet colleagues from a wide range of industries and exchange experiences that are often neglected in everyday work.
Whether you are looking for inspiration for current projects, want to take away new ideas for future projects or simply want to spend a day talking to people who know your topics – at Service Space you will find the right setting for this.
- Service design and modeling on demand
At Service Space, you will gain concrete insights into the modeling of services and the use of the CMDB. In the partner area, theory becomes tangible practice – talk directly to experts who work on implementation on a daily basis. - From service portfolio to service catalog – clarity instead of chaos
Services, products, solutions, systems – we (and ITIL) bring order to the world of terms. In exciting sessions and discussions, you will find out how Value Stream Management can be used specifically in ITSM. - AI and automation: what really works today
Whether chatbots, automated workflows or predictive maintenance – the range is huge. At Service Space, you will hear first-hand which AI applications are already working, where automation actually works – and where hype and reality diverge. - Service management – more than just ITIL
Identity and access management, ticket bridging, multi-provider management, DevOps and lean – topics that only work together. Service Space brings these perspectives together. - Tackling compliance before it becomes critical
Laws and regulations such as NIS2, NISG and DORA present many service providers with new challenges. Get tips from professionals who are already in the middle of implementation – and take the opportunity to ask your questions directly. - ESM beyond IT
Best practices and concrete examples show how service management also works outside of IT – comprehensible, economical and applicable in everyday life. Exchange ideas with pioneers who have successfully established service management practices in various areas of the company.
The first highlights of our program have already been announced and we look forward to presenting them to you one by one on our program page. Stay tuned and check back regularly for the latest information about Service Space 2026.