He is an ITIL4 Lead Architect and a co-architect of the ITIL Practitioner scheme with Axelos. In addition, he is a co-author of the SDI SDC certification standards and a participant in the current ISO/IEC 20000 revision. Barclay is an associate of SDI – as a consultant and auditor – and a member of the SDI Strategic Advisory Board. He is a Director of EssentialSM and itSMF UK, of which he was CEO from 2015 – 2018. Barclay also is a partner in A2V Services, which develops new start-up businesses. He is also non-executive director for several companies.
Barclay is also a regular speaker at industry conferences and events, in the UK and globally, including, SITS, SDI, itSMF, Pink Elephant, SMW, UCISA and others. Barclay was named in the HDI top 25 Thought Leaders in Technical Support and Service Management, 2017, 2018 and 2019, and ‘ITSM Contributor of the year’ in 2014 at the SITS show.
At Service Space Barclay speeks about the ITIL4 Guiding Principles – Human Digital Transformation Joining up the worlds of ITSM and DevOps for true Digital working.