Malcolm Fry was our first ever keynote speaker and many of you remember his flamboyant speech, connecting art with service management questions. He was a major contributor to ITIL and authored books and whitepapers with recommendations and findings that are still valid, helpful but presumably partly forgotten. Another legendary ITIL author (and former Service Space keynote speaker) who knew Malcolm very well will host this discussion: Ivor Macfarlane.  ***  A panel discussion with the ITSM legends