A keynote speech with Mark Smalley
In 2014, the year Service Space took place for the first time, Mark did a couple of presentations about the future of the IT department. This presentation will be a starting point to answer the question “what did the IT(SM) community think the future will bring and what really happened afterwards”.
Rediscover trends, hypes and legendary flops. The major takeaway will be: How can you best prepare for today and tomorrow?