It’s rare to be able to stand on the precipice of change, fully aware that the world as we know it is about to transform radically. Today, the use of AI in ITSM stands as a beacon of another transformative era. In the realm of IT Service Management, this era of AI-driven transformation holds tremendous potential to make technology more intuitive, responsive, and, ultimately, more human-centric than ever before.
Matt will share his experience and thoughts about the influence of AI on the future of work in Service and Support. *** A keynote speech by Matt Beran