11:15 Uhr, Maria Theresiensaal
Last September at Service Space Roman unveiled the upcoming new ITIL version. Now he will courageously come back and receive your direct feedback about learning or even using ITIL4. Furthermore he will give you an outlook on new publications and certifications that will be available later this year.
ITIL4 Development Manager and Lead Architect at AXELOS Global Best Practice
Roman is a professional in IT Service Management since 2003 and highly experienced in designing implementing and operating ITSM processes. He is one of the Lead Architects of ITIL4. Besides his contribution to the Best Practice he features Train-the-Trainer sessions for all upcoming ITIL4 courses.