Cor Winkler Prins
10:00 Uhr, Maria Theresiensaal
is the CEO and co-founder of 4me, the first service management solution that enables seamless collaboration between enterprises and their external providers. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.
His work had a major impact on the service management industry when in 1999 he developed the first comprehensive set of integrated ITIL-based ITSM processes. The model includes detailed work instructions for IT professionals. This set of process definitions and implementation practices was used by ITSM consultants in more than 20 countries when it was acquired in 2007 by BMC Software.
Cor’s main interests are the financial aspects of service management and helping managers optimize service levels while continuously driving down service costs.
At Service Space he talks about how Enterprise SaaS is completely redefining IT service management.