9:00 Uhr, Maria Theresiensaal
is an experienced ITSM consultant, analyst and writer. He has worked on approximately 700 ITSM projects over the last 25 years, and also writes blogs, research and papers on ITSM topics for a variety of industry organisations and vendors. He has also worked for a number of ITSM organisations, and he delivers strategic ITSM consultancy, as well as media analyst services to the ITSM industry.
He is an ITIL4 Lead Architect and a co-architect of the ITIL Practitioner scheme with Axelos. In addition, he is a co-author of the SDI SDC certification standards and a participant in the current ISO/IEC 20000 revision. Barclay is an associate of SDI – as a consultant and auditor – and a member of the SDI Strategic Advisory Board. He is a Director of EssentialSM and itSMF UK, of which he was CEO from 2015 – 2018. Barclay also is a partner in A2V Services, which develops new start-up businesses. He is also non-executive director for several companies.
Barclay is also a regular speaker at industry conferences and events, in the UK and globally, including, SITS, SDI, itSMF, Pink Elephant, SMW, UCISA and others. Barclay was named in the HDI top 25 Thought Leaders in Technical Support and Service Management, 2017, 2018 and 2019, and ‘ITSM Contributor of the year’ in 2014 at the SITS show.
At Service Space Barclay speeks about the ITIL4 Guiding Principles – Human Digital Transformation Joining up the worlds of ITSM and DevOps for true Digital working.