The annual Austrian Service Management Conference since 2014


„Digital Transformation“ or „Digital Delirium“?

Uncertainty comes along with Cloud Services, the Internet of Things, Consumerization and other trends and technologies. Will ITIL still be the leading best practice for IT Service Management tomorrow? Is „agile“ the means to success? About all, how could analogous people fit into the digital world of data driven automation?

ServiceSpace creates clearness, room for fresh ideas and discussions, and brings the industry experts together. ServiceSpace needs you - your experience, your creativity, and your visions at the country’s biggest Service Management event. Expect world class speakers, location, catering, and the opportunity to experience with our partners solutions for today’s and tomorrow’s problems.


08:15 @ Empfang

Registration and Breakfast

Welcome to Service Space 2017!

09:00 @ Skyhall

Welcome address

Event introduction by Richard Friedl

09:10 @ SkyHall

Mark Smalley is talking about the implications of Digital Transformation on Service Management

Digital transformation needs Service Management

Mark Smalley

How will digital transformation change the IT's operating model? Should we centralize or decentralize?

Keynote & Diskussion


10:15 @ SKYHALL

Professionelles Complaint Management

„Pflicht und Kür“ beim Umgang mit Kundenbeschwerden im Enterprise Service Management

Oliver Steininger


10:30 @ SKY LOBBY

Coffee break

11:00 @ SKYHALL

Piotr Klimkiewicz

SIAM Implementation mit Lomnido

Piotr Klimkiewicz


11:00 @ SKYROOM

Digitale Transformation und DevOps – kann ITSM das Digitale Delirium verhindern?

Norbert Neudhart


11:30 @ SKYHALL

Modernes Enterprise Service Management

IT/HR/Facilities/Finance/Customer Service: better together!

Martin Pscheidl



11:30 @ SKYROOM

COBIT, Agilität und der Homo sapiens

Stephan Kraft



12:00 @ SKYBOX

Lunch break

A delicious meal with a view over Vienna

13:30 @ SKYHALL

ITSM für das „Internet of Things“

Michael Hauser


14:00 @ SKYROOM

Innovative IT Service Management Implementierung bei SPAR

Franz Willerroider



14:30 @ SKYHALL


Stefan Müller

Der Weg zu einer ganzheitlichen Sicht auf die IT-Services


14:30 @ SKYROOM

ITSM geht über die IT hinaus

Bernhard Koch und Alexander Raab


15:15 @ SKY LOBBY

Coffee Break

16:00 @ SKYHALL

Die Reise in eine digitale Welt

Wo steht der Mensch in der Zeit der digitalen Transformation?

Und welchen Beitrag kann das Service Management auf dieser Reise leisten?

Robert Zellner



16:30 @ SKYHALL


Zusammenfassung des Tages


16:50 @ SKYHALL


17:00 @ SKYHALL


17:00 @ SKYHALL

Intelligenter Ungehorsam

Richard Friedl

Was wir von Therapiehunden für das Prozessmanagement  lernen können



18:00 @ SKY BOX


Dinner, cocktails and much more ...



Service Space 2017

6.September 2017

Conference ticket + VAT

Dinner and entertainment

Pictures from 2014 - 2016

become Partner 

Service Space 2017 – You want to join as a partner?

Present your solutions at Austrias biggest Service Management event. Consider a speech, an exhibition stand, a workshop?

[english version] Ich bin an einem Auftritt bei Service Space interessiert. Bitte informieren Sie mich über Folgendes:

Service Space in der Wolke 19

Wolke19 im Ares Tower
Donau-City-Straße 11
1220 Wien

Service Space: an event of ITSM Partner

We are Austrias leading ITSM Training and Consulting institute. Since 2002 we have been bringing organisations back on track with our experience, passion and methodologies. PEOPLECERTS' accreditations of our ITIL and COBIT trainings seal our high quality standards.


Visit our homepage and learn more!